Refund policy
Return & Refund Policy — Suite & Co.
We want you to love your Suite & Co. bedding. Please read this policy carefully before purchasing.
Return window
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted. Once a return is approved, the item must be postmarked back to us within 14 days of approval.
Condition requirements
For hygiene reasons, we can only accept returns on items that are unopened, unused, and unwashed, in their original sealed packaging with all tags attached. Bedding and towels that have been opened, laundered, or slept on cannot be resold and are not eligible for return. Proof of purchase is required.
How to start a return
Email us at yaelforgash81@gmail.com with your order number and reason for return. All returns require prior authorization. Items shipped back without an approved return request will not be accepted or refunded.
Return shipping costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error. We recommend a trackable service — we cannot issue refunds for returns lost in transit.
Original shipping costs
Shipping charges are non-refundable. Where an order shipped under a free shipping promotion is returned, our actual outbound shipping cost will be deducted from the refund.
Damaged, defective, or incorrect items
Please inspect your order upon delivery. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with photographs of the item and packaging. We will replace the item or issue a full refund at no cost to you, including shipping.
Non-returnable items
- Opened, used, or laundered bedding and towels
- Gift cards
- Items marked final sale
- Items returned without prior authorization or outside the 30-day window
Exchanges
The fastest way to get what you want is to return your original item for a refund and place a new order.
Refunds
Once your return arrives at our warehouse, we will inspect it and notify you whether the refund was approved. Approved refunds are issued to the original payment method within 10 business days of inspection. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since approval, please contact us at yaelforgash81@gmail.com.
Contact
Suite & Co. — yaelforgash81@gmail.com